Frequently Asked Questions (FAQ)

Welcome to the FAQ page!

Here you will find answers to the most frequently asked questions about my handmade bead jewelry and accessories. If you don't find the answer to your question, please don't hesitate to contact me directly.

 

About my creations:

  • Q: Are your jewelry and accessories handmade?
    • A: Yes, absolutely! All creations are entirely handmade by me in my workshop located in Sélestat, Alsace. Each bead is carefully chosen and each piece is assembled with passion and attention to detail.
  • Q: What types of beads do you use?
    • A: The majority of the beads used are high-quality glass beads from the Japanese brand Miyuki, specifically Miyuki Delicas. They are specially chosen for their colors, durability, and caliber, which makes them perfect for creating original designs using the bead weaving technique. I also use natural stone beads (azurite, labradorite, obsidian, etc.) and quality seed beads. I may use other types of beads, depending on the desired design and effect. Details on the materials used are always provided in the description of each product.
  • Q: Are your creations unique?
    • A: As handcrafted creations, many of my pieces are produced in very small series. This means that you acquire an original piece of jewelry or accessory, with its own character and slight variations that testify to its handmade nature. This is why product descriptions include the mention "photos are not contractual":the item may vary slightly from the photo. Some creations may be unique pieces, but in that case, it will be mentioned in the description. Products are mostly made to order, so stock is low.
  • Q: Can I request a custom creation?
    • A: Yes, I love custom projects! If you have a specific idea in mind (color, type of beads, size, design), please don't hesitate to contact me via the contact page or by email to discuss your project. We will see together what is possible to achieve. Please note that lead times and prices for custom creations may vary.

 

Orders and Payment:

  • Q: What payment methods do you accept?
    • A: I accept payments via Apple Pay, credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Shopify is certified to PCI DSS (Payment Card Industry Data Security Standard) Level 1, which is the highest possible. This means that Shopify adheres to strict security standards for processing, storing, and transmitting payment card information.

  • Q: How do I place an order?
    • A: To place an order, simply browse the online store, select the items you wish to purchase, and add them to your cart. Then, follow the steps of the checkout process, providing your delivery information and choosing your payment method. You will receive an order confirmation by email once your purchase is validated.
  • Q: Can I modify or cancel my order?
    • A: If your order has not yet been shipped, it may be possible to modify or cancel it. Please contact me as soon as possible with your order number and desired changes. Once the order has been shipped, it cannot be modified or canceled.

 

Delivery:

  • Q: What are the shipping costs and delivery times?
    • A: Shipping costs vary depending on the destination and weight of your order. Delivery times also depend on your location and the chosen shipping method. Detailed information regarding shipping costs and delivery times will be provided during the checkout process, before your payment is validated. Shipping usually takes 4 business days after your order is received. For French overseas territories (DOM-TOM), it takes between 6 and 18 days.
  • Q: Do you ship internationally?
    • A: No, I currently only deliver to France, French overseas territories (DOM-TOM), and European Union countries. Please note for DOM-TOM, you will be liable for additional taxes upon receipt of your products.
  • Q: How is my order packaged?
    • A: Each piece of jewelry and accessory is carefully packaged to ensure its protection during transport. I generally use a cardboard presentation box, sent in a bubble envelope. Depending on the item purchased, it may also be packaged in a cotton pouch. If your purchase is a gift, please let me know when ordering and I will do my best to provide special packaging.

 

Returns and exchanges:

  • Q: What is your return and exchange policy?
    • A: I hope you will be completely satisfied with your purchase. However, if an item does not meet your expectations, you have 15 days from the receipt of your order to return it for a refund or exchange, in accordance with our general terms and conditions of sale. Returned items must be in their original condition, unworn, and in their original packaging. Return shipping costs are your responsibility. Please consult our "Return and Refund Policy" page for more details on the procedure to follow.
  • Q: What if I received a damaged or incorrect item?
    • A: If you have received a damaged or incorrect item, please contact me immediately with a photo of the item concerned and your order number. I will do my best to resolve this issue quickly by offering a replacement, refund, or other appropriate solution.

 

Care for your pearl jewelry and accessories:

  • Q: How do I care for my pearl jewelry and accessories?
    • A: To preserve the beauty of your beaded creations, I recommend you read the small card included with the product which summarizes what to avoid : 
      • Direct contact with water, perfumes, cosmetics, chemicals, and sunlight.
      • It is preferable to remove them before playing sports or sleeping.
      • Do not expose them to heat.

To clean, use a soft, dry cloth. Store them individually in their original pouch or box to prevent scratches and tangling.

 

Contact :

  • Q: How can I contact you if I have other questions?
    • A: You can contact me via our contact page or email us at contact@perlezienne.fr. We will get back to you as soon as possible. You can also follow me on social networks : Instagram @.perlezienne